Privacy Policy for Solstice Heritage Tours
At Solstice Heritage Tours, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website solsticees.pro or use our services.
1. Information We Collect
We collect personal information that you voluntarily provide when booking tours, subscribing to newsletters, or contacting us. This includes your name, email address, phone number, payment details, and any preferences or requests related to your tour experience.
We also collect non-personal data automatically via cookies and similar technologies, such as IP addresses, browser type, and browsing behaviour, to improve our website and services.
2. How We Use Your Information
Your personal data is used to
Process and manage your bookings and payments
Communicate important information regarding your tours
Respond to your inquiries and provide customer support
Send promotional materials and newsletters if you have opted in
Improve our website, services, and marketing strategies
3. Legal Bases for Processing
We process your data based on the following legal grounds
Consent: When you opt-in to receive marketing communications
Contractual necessity: To fulfil our agreement for your booked tours
Legitimate interests: For improving services and preventing fraud
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers who assist in booking management, payment processing, IT support, and marketing under strict confidentiality agreements.
We may also disclose your data if required by law, regulation, or legal process.
5. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, booking data is kept for a minimum of 7 years for tax and accounting purposes.
6. Your Rights Under GDPR
As a data subject residing in the UK or the European Economic Area, you have the following rights
Right to Access: You can request a copy of your personal data that we hold.
Right to Rectification: You may ask us to correct inaccurate or incomplete information.
Right to Erasure: You can request deletion of your data where no longer necessary, subject to legal exceptions.
Right to Restrict Processing: You may limit how we use your data in certain circumstances.
Right to Data Portability: You can request your data in a structured, commonly used format.
Right to Object: You may object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected] . We will respond within one month.
7. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure online transactions.
8. Cookies and Tracking
Our website utilises cookies to enhance user experience and collect analytical data. Please refer to our Cookie Policy for detailed information.
9. Children's Privacy
Our services are not directed at children under 13 years old. We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites which are not operated by us. We are not responsible for the privacy practices or content of those sites.
11. International Data Transfers
Your data may be stored and processed in the UK or other countries that may not have the same data protection laws as your jurisdiction. We ensure that appropriate safeguards such as Standard Contractual Clauses are in place to protect your data.
12. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in legal requirements or our practices. We encourage you to review it regularly. Continued use of our services constitutes acceptance of any changes.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at
Solstice Heritage Tours The Old Market Hall, High Street, Glastonbury, Somerset, BA6 9DR, UK Email: [email protected] Phone: +44 1458 123456
14. Data Protection Officer
We have appointed a Data Protection Officer responsible for overseeing data protection strategy and implementation. You may reach out to them via our contact email for any data protection queries.
15. Data Breach Notification
In the unlikely event of a data breach that risks your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals as required by law.
16. Your Consent
By using our website and booking our tours, you consent to the collection and processing of your personal data as described in this Privacy Policy.
Thank you for trusting Solstice Heritage Tours with your personal information. We are dedicated to safeguarding your privacy at every step.
Contact
Questions about this policy can be sent to [email protected] or by post to The Old Market Hall, High Street, Glastonbury, Somerset, BA6 9DR, United Kingdom.